Shipping and returns

Shipping Information

At La Femme Roje, we are committed to providing you with the best shopping experience possible, including reliable and cost-effective shipping options. Here are the details of our shipping policy:

Free Shipping

We are pleased to offer free shipping on orders that meet the following criteria:

Canada and the United States

  • Free Shipping on Orders Over $290: For all orders over $290, we offer free standard shipping to any location within Canada and the United States.

United Kingdom

  • Free Shipping on Orders Over $380: Customers in the United Kingdom can enjoy free standard shipping on orders over $380.

Asia and Rest of the World

  • Free Shipping on Orders Over $490: We provide free standard shipping to all other international destinations, including Asia, for orders over $490.

Standard Shipping Rates

For orders below the free shipping thresholds, standard shipping rates will apply. Shipping costs are calculated at checkout based on the destination and the weight of your order.

Shipping Times

  • Canada and the United States: Standard shipping typically takes 5-7 business days.
  • United Kingdom: Standard shipping typically takes 7-10 business days.
  • Asia and Rest of the World: Standard shipping typically takes 10-14 business days.

Please note that these shipping times are estimates and actual delivery times may vary depending on the destination and customs processing.

Order Processing

  • Orders are processed within 1-2 business days after purchase.
  • You will receive a confirmation email with tracking information once your order has been shipped.

International Shipping

  • For international orders, please be aware that customs duties and taxes may apply and are the responsibility of the recipient.
  • We are not responsible for any delays caused by customs procedures.

Returns and Exchanges

We want you to be completely satisfied with your purchase from La Femme Roje. If you need to return or exchange an item, please review our policy below:

General Return Policy

  • Exchanges and Returns: We offer exchanges and returns in case of size and color issues.
  • Non-Refundable Items: Please be aware that face masks and accessories are non-refundable due to hygiene reasons.
  • Damaged or Faulty Products: If the product has been damaged during transportation, or if there has been a mistake or fault with the product you have received, please contact us via email at support.marketing@lafemmeroje.com with an explanation and three photos of the product, and we will take further steps to assist you.

Shoe and Clothing Exchanges

  • Size or Color Issues: If the purchased shoe or clothing is not the right size or color, we offer exchanges for a different size or color of the same item only.
  • Shipping Costs: Please note that we are not responsible for the exchange shipping costs.
  • Exchange Process: Once we receive the item, we will initiate the exchange process as soon as possible and provide you with the new tracking information.

Contact Us

If you have any questions or need further assistance with your order, please contact our customer service team at support.marketing@lafemmeroje.com.

Thank you for choosing La Femme Roje! We are dedicated to ensuring your satisfaction and look forward to serving you again.